What should I do if I haven’t received any confirmation emails?

You should receive a confirmation email after registering, and a reminder email just before the event. If you haven’t received any emails, please check your junk email and make sure you have whitelisted events@malvernpanalytical.com and TrainingUSA@MalvernPanalytical.com.

How do I join a virtual event?

Agenda and course instructions will be sent closer to the course date via email, including the link to join the virtual event.

Can I ask a question during a virtual session?

Yes! Please use the chat channels to send us your questions about the topic. We will leave time at the end of virtual events for Q&A.

Will a recording be provided after a virtual event?

No - training courses will not be recorded.

Which browser should I use for virtual events?

We recommend using Google Chrome and Firefox to access our events. New Microsoft Edge is also supported. 

Which device should I use for virtual events?

A desktop or laptop will give you the best viewing experience, but you can also join on your mobile browser.

If you are having issues viewing on a company network computer, a mobile connection may bypass security and VPNs.

Will security, VPN or firewalls cause any issues with virtual events?

If you are having issues viewing the pages or event video, please make sure VPN is disconnected. Using a company or work network may mean security or firewalls can block some of the components.

My question isn't listed, how can I get in touch?

If you have any questions for the team, please contact us by emailing TrainingUSA@MalvernPanalytical.com with the name of the event you are contacting us about and your query.